Visitor/Customer Services Representative

Harvard Museums of Science & Culture; Cambridge (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

Harvard Museums of Science & Culture in Cambridge, MA seeks an on-call Visitor/Customer Services Representative to greet visitors, provide information, and support admissions and shop operations.

The role involves handling POS transactions, guiding groups, and answering inquiries across HMNH, HMANE, CHSI, and PMAE as part of a coordinated staffing plan. Hours are limited to 14 per week and benefits eligibility is not available.

Responsibilities

• Greet visitors and provide introductory museum information, including wayfinding and exhibits details.
• Direct incoming calls and respond to inquiries from the general information line.
• Assist with processing school and commercial group visits.
• Perform Shop operations including processing sales and returns per policies.
• Convey product information to promote sales and educational relevance of Shop items.
• Balance daily receipts using the POS system and prepare deposits.
• Assist with opening procedures and timely reporting.

Job description

Visitor/Customer Services Representative

Less-than-halftime (LHT), Not Benefits Eligible

The Harvard Museums of Science & Culture (HMSC) is a partnership of public museums in Harvard's Faculty of Arts and Sciences that includes the Harvard Museum of Natural History (HMNH), the Harvard Museum of the Ancient Near East (HMANE), the Collection of Historical Scientific Instruments (CHSI), and the Peabody Museum of Archaeology and Ethnology (PMAE). To learn more about HMSC's mission, objectives, and core values, please visit our website https://hmsc.harvard.edu/

Serving as front-line staff for the Harvard Museums of Science & Culture, the LHT Visitor/Customer Services Representative will deliver the highest level of customer service to ensure all museum visitors have a positive experience. This position involves welcoming visitors and groups, processing admissions payments, and providing general museum information to the public. The position may also support admissions and retail transactions in the Shop at Harvard Museum of Natural History (HMNH), and admissions at HMANE and CHSI, as part of the museums' comprehensive staffing plan.

This is an on-call/on-demand position and does not have a consistent or guaranteed schedule. Hours are limited to a maximum of 14 per week.

The position is not benefits-eligible.

Visitor Services Responsibilities

• Greet visitors and provide introductory museum information, including wayfinding and exhibits information.
• Direct incoming calls and respond to inquiries from the museum’s general information phone line.
• Assist with processing school and commercial group visits.

Retail Responsibilities

• Perform day-to-day Shop operations, including processing sales and returns according to established policies and protocols.
• Convey product information to promote sales and the educational relevance of the products.
• Ensure that the Shop maintains a neat appearance and all retail spaces are organized, including cash register areas, sales floor, and stock areas.
• Assist in unpacking, receiving, pricing, and replenishing stock on a timely basis.

General Responsibilities:

• Uphold HMSC and University Information Security and Credit Card Compliance policies.
• Provide visitor assistance and information on an array of museum-related topics, including exhibits, wayfinding and building amenities, membership and programmatic offerings, and general Harvard and departmental information as appropriate. Process transactions in a POS system. Requires attention to data accuracy, knowledge of established departmental policy and procedure, and effective use of the system.
• Balance daily receipts using the POS System, including deposit preparation and related documentation.
• Assist with basic opening procedures of the museum, including reporting for work on a timely basis, and demonstrating awareness of current issues that affect the public’s access to the museums.