Guest Experience Specialist — Multichannel Support

Museum of Science; Boston (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

The Museum of Science in Boston is seeking a guest services professional to deliver prompt, accurate information by phone, email, and chat. You will apply deep knowledge of museum offerings, manage CRM and POS transactions, and collaborate across departments to support guest experiences, memberships, and program fulfillment.

Ideal candidates excel in clear communication, accountability, and integrity, with a focus on safety, policy adherence, and delivering exceptional service.

Qualifications

• Delivers prompt, accurate guest service across channels.
• Maintains knowledge of museum offerings to assist guests.
• Uses CRM and POS systems for transactions and records.

Responsibilities

• Deliver Exceptional Guest Service across phone, email, and chat, representing the Museum with a positive guest experience.
• Utilize CRM & POS systems to process transactions and record keeping.
• Liaise across departments to support check-ins, program fulfillment, and memberships.

Skills

Guest service

CRM & POS systems

Interdepartmental liaison

Policy adherence

Microsoft Office

Tools

CRM

POS

Job description

The Museum of Science in Boston is seeking a guest services professional to deliver prompt, accurate information by phone, email, and chat. You will apply deep knowledge of museum offerings, manage CRM and POS transactions, and collaborate across departments to support guest experiences, memberships, and program fulfillment.

Ideal candidates excel in clear communication, accountability, and integrity, with a focus on safety, policy adherence, and delivering exceptional service.