Vision Experience Specialist

Luxottica; Palo Alto (CA); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

EssilorLuxottica is seeking an EyeCare Advisor in Palo Alto to deliver the LensCrafters Experience. You will greet customers, explain products, assist with frame/lens choices, and ensure accurate transactions while upholding HIPAA‑compliant records.

The role emphasizes customer service, fashion awareness, and teamwork in a busy retail environment with promotions and a focus on delivering exceptional care.

Qualifications

• Excellent customer service and communication abilities.
• Strong math and basic computer skills.
• Knowledge of fashion trends and store merchandise.
• Ability to handle cash register and POS systems.

Responsibilities

• Greet customers promptly and assist with questions.
• Explain required paperwork, tests, products, and services.
• Process transactions accurately at POS.
• Assist customers in selecting frames and lenses.
• Maintain store appearance and promotions.

Skills

Customer service

Communication

Problem solving

Sales skills

Math skills

Fashion trends

Product knowledge

Education

High school diploma or equivalent

Job description

EssilorLuxottica is seeking an EyeCare Advisor in Palo Alto to deliver the LensCrafters Experience. You will greet customers, explain products, assist with frame/lens choices, and ensure accurate transactions while upholding HIPAA‑compliant records.

The role emphasizes customer service, fashion awareness, and teamwork in a busy retail environment with promotions and a focus on delivering exceptional care.