Part-Time Vision Care Advisor

LensCrafters; Palo Alto (CA); On-site; USD 28,929 - 39,950; Part time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Palo Alto is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain tests and services, and support the optometrist and retail team to ensure top-quality patient care.

The role emphasizes patient-centered service, accuracy with prescriptions, and friendly, efficient interactions at the point of sale. This part-time position offers employee discounts and the chance to grow in a global eyewear leader.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills and sales focus.
• Strong basic math skills.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and patient information carefully.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Operates the POS system with accuracy and attention to details.
• Explains to customers 'One Hour' processing and delivery times.

Skills

Customer service

Communication

Problem solving

Organization

Sales skills

Math skills

Fashion trend knowledge

Education

High School graduate

Tools

Cash register

Computers

Calculators

Job description

LensCrafters in Palo Alto is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain tests and services, and support the optometrist and retail team to ensure top-quality patient care.

The role emphasizes patient-centered service, accuracy with prescriptions, and friendly, efficient interactions at the point of sale. This part-time position offers employee discounts and the chance to grow in a global eyewear leader.