Eyecare Advisor: Elevate Vision & Customer Experience

Luxottica; Menlo Park (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Bonus/Commission plan

Health care

Paid time off

Employee discounts

Retirement savings plan

Job summary

LensCrafters in Menlo Park, CA is seeking an EyeCare Advisor to deliver the LensCrafters Experience by ensuring the highest quality Optometric care and a seamless link between doctor and retail functions. You will help drive store KPIs through excellent patient interactions and precise documentation.

Join a supportive team focused on vision care excellence, with opportunities to work closely with Optometrists and leverage cutting-edge lens technology in a dynamic retail setting.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and patient information; identifies special needs and consults when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operations.
• Handles and files patient records in an organized and HIPAA-compliant manner.
• Places contact lens orders, processes shipments and submits invoices for payment.
• Operates the POS system with accuracy; processes various payment types securely.
• Explains One Hour processing and delivery times.
• Maintains store appearance and visual displays per guidelines.
• Maintains a safe working environment for all associates/patients.

Skills

Customer service

Retail sales

Communication

Cash handling

Teamwork

Education

High School Diploma

Job description

LensCrafters in Menlo Park, CA is seeking an EyeCare Advisor to deliver the LensCrafters Experience by ensuring the highest quality Optometric care and a seamless link between doctor and retail functions. You will help drive store KPIs through excellent patient interactions and precise documentation.

Join a supportive team focused on vision care excellence, with opportunities to work closely with Optometrists and leverage cutting-edge lens technology in a dynamic retail setting.