Vision Clinic - Patient Services Representative

Bridgeview Eye Partners; Angola (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health insurance

Dental insurance

Vision insurance

401k

Certification program

Job summary

Vision Clinic in Angola, IN is seeking a Patient Services Representative to facilitate communication between patients, doctors and staff. The role includes verifying insurance, scheduling appointments, answering phones, and managing patient charts in the EHR system.

You will handle front-desk duties, assist with billing questions, and ensure smooth patient flow in a fast-paced medical office environment.

Qualifications

• Verifying insurance and obtaining pre-authorizations.
• Checking patients in and out and scheduling appointments.
• Answering phones and handling billing, procedures, and policy inquiries.
• Preparing patient charts and entering data into the EHR.
• Balancing cash and processing deposits; generating reports.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls; schedule appointments and recall communications.
• Respond to patient inquiries about billing, procedures, policies and services.
• Prepare patient charts prior to appointments and verify insurance information.
• Process payments; file clean claims; manage referrals and data entry in the EHR.
• Balance cash drawer; process deposits; run essential reports.
• Monitor patient flow and communicate delays; maintain a safe, clean office.
• Perform other duties as assigned by the office manager and physician(s).

Skills

Patient service

Communication skills

Phone etiquette

Scheduling

Insurance verification

Billing inquiries

Tools

EHR system

Job description

Vision Clinic - Patient Services Representative

Job Category: Patient Services

Requisition Number: VISIO005744

• Posted : November 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Angola, IN 46703, USA

Description

POSITION SUMMARY: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER:

• Starting wage based on previous experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES:

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.