Vision Clinic - Patient Services Representative

Bridgeview Eye Partners; Angola (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) plan

6.5 paid holidays per year

PTO ~10 days in first year

Certification program for advancement

Job summary

Bridgeview Eye Partners is seeking a Patient Services Representative to facilitate communication between patients, doctors, and administrative staff. Responsibilities include verifying insurance, scheduling, triage, and managing patient charts within a professional medical office setting.

Ideal candidates will greet patients warmly, handle phones, assist with billing inquiries, and ensure accurate charting and data entry in the EHR system.

Qualifications

• Experience in patient-facing roles with strong customer service skills.
• Ability to verify insurance and assist with pre-authorizations.
• Excellent communication skills and team collaboration.

Responsibilities

• Greet patients professionally and answer phones.
• Schedule appointments and manage patient communications.
• Explain billing procedures and answer inquiries about procedures and policies.
• Prepare patient charts and verify documentation at check-in.
• Enter data into the EHR and assist in billing and referrals.
• Balance cash drawer and prepare deposits at end of day.

Skills

Customer service

Phone etiquette

Verbal/written communication

Insurance verification

Tools

EHR system

Billing systems

Job description

Description

Job Details

POSITION SUMMARY:

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

What We Offer

• Starting wage based on previous experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

Essential Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)

• Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Work Environment: Professional medical office environment.