Vision Clinic - (Front Desk) Patient Services Representative

Bridgeview Eye Partners; Akron (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

6.5 paid holidays per year

10 days PTO in first year

Health, dental, vision, and 401k

Certification program and growth

Job summary

Bridgeview Eye Partners is seeking a Patient Services Representative to join our team. The role focuses on clear communication between patients, doctors, and staff, handling scheduling, billing inquiries, and chart processing to ensure smooth visits.

The position supports the front desk in a professional medical office, with responsibilities including insurance verification, pre-authorizations, check-in/out, and accurate data entry into the EHR system.

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phones, schedule appointments, assist with recalls
• Address patient inquiries about billing, procedures, policies
• Prepare and finalize patient charts before/at arrival
• Verify charts and insurance, process payments, file clean claims, schedule referrals
• Balance cash drawer and daily deposits; run reports
• Monitor patient flow and communicate delays
• Maintain a safe, clean office environment
• Assume other duties as assigned by manager and doctors

Skills

Customer service

Medical office

Insurance verification

Phone etiquette

Tools

EHR software

Job description

Description

Job Details

Position Summary

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

What We Offer

• Starting wage based on knowledge and previous experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

Essential Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)

• Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Work Environment: Professional medical office environment.