Patient Services Representative

Davis Eye Center; Maumee (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

6.5 paid holidays per year

PTO after 60 days

Health, dental, vision, and 401k

Certification program growth and wage

Job summary

Davis Eye Center is seeking a Patient Services Representative to facilitate communication between patients, doctors, and staff. You will verify insurance, obtain pre-authorizations, check patients in/out, schedule appointments, and assist with billing and documentation in the EHR system.

The role supports a professional medical office environment, with responsibilities across reception, triage, and patient inquiries.

Qualifications

• Experience in a medical office or front desk role preferred.
• Strong communication and interpersonal skills.
• Ability to verify insurance and schedule appointments.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phones, schedule appointments, and assist with patient communications and recalls.
• Respond to billing inquiries and verify insurance information.
• Prepare patient charts prior to appointments and at arrival.
• Process payments, file claims, and enter data into the EHR system.
• Balance cash drawer and process daily deposits.
• Maintain a safe and clean office environment.

Skills

Customer service

Phone etiquette

Insurance verification

Tools

EHR software

Job description

POSITION SUMMARY:

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER:

6.5 paid holidays per year

• PTO after the first 60 days of employment

Full slate of benefits to include health, dental, vision, and 401k

Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES:

Greet patients in a friendly, professional manner

Answer phone calls, schedule appointments, assist in patient communications and recalls

Respond to patient inquiries about billing, procedures, policies and available services

Prepare patient chart prior to appointment and complete upon patient arrival

Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR

Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports

Monitor patient flow throughout the office, properly communicating delays

Provide a safe and clean office environment

Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.