Vision Care Technician: Frame Fitting & Patient Experience

eyecarecenter, OD, PA; Monroe (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners is seeking an Optical Technician to deliver a world-class Total Patient Experience, dispensing and fitting glasses and contacts per prescriptions from Optometrists and Ophthalmologists. The role connects patient needs to available goods and services while maximizing retail sales.

This position emphasizes customer interaction, frame selection, lens education, and precise measurements, within a clinic setting requiring travel to other locations as needed.

Qualifications

• Minimum of 1 year in a position interacting with customers/patients.
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
• ABO and NCLE certifications preferred but not required.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patient wants and needs and selling to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Able to operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs.
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders using current process.

Skills

Customer service

Ophthalmic experience

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Optical Technician to deliver a world-class Total Patient Experience, dispensing and fitting glasses and contacts per prescriptions from Optometrists and Ophthalmologists. The role connects patient needs to available goods and services while maximizing retail sales.

This position emphasizes customer interaction, frame selection, lens education, and precise measurements, within a clinic setting requiring travel to other locations as needed.