Optometry Office Supervisor — Patient Care & Training

EssilorLuxottica; River Forest (IL); On-site; USD 2,949,000 - 4,429,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a full-time Optical Practice Lead to partner with the Managing Doctor (OD) and ensure the highest quality eye care and patient experience. The role focuses on linking patient flow with doctor and retail functions to deliver exceptional care and store performance.

The position emphasizes building a positive patient experience, strengthening exam and contact lens growth, and coaching associates to meet brand standards while maintaining

Qualifications

• High School diploma or equivalent required.
• Minimum of 3 years' experience in a similar role.
• Strong patient service and interpersonal skills.
• Leadership and coaching experience sought.
• Solid problem-solving and time-management abilities.
• Sales skills and strong communication with patients.
• Ability to listen actively and communicate clearly.
• Good organization and prioritization; work independently.
• Attention to detail is essential.

Responsibilities

• Drive patient care quality and ensure strong patient flow with OD collaboration.
• Attract new patients and maximize annual eye exam performance.
• Lead and coach staff, manage pre-test process and patient scheduling to optimize the patient journey.

Skills

Patient service

Interpersonal skills

Leadership

Coaching

Problem solving

Sales

Communication

Listening

Time management

Organization

Prioritization

Independence

Attention to detail

Education

High School graduate or equivalent

Job description

LensCrafters, part of EssilorLuxottica, is seeking a full-time Optical Practice Lead to partner with the Managing Doctor (OD) and ensure the highest quality eye care and patient experience. The role focuses on linking patient flow with doctor and retail functions to deliver exceptional care and store performance.

The position emphasizes building a positive patient experience, strengthening exam and contact lens growth, and coaching associates to meet brand standards while maintaining