Vision Care Store GM: Lead Growth & Patient Experience

Visionworks of America; Fort Myers Shores (FL); Sur place; USD 59 000 - 75 000; Plein temps

Avantages offerts par ce poste

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Résumé du poste

Visionworks is seeking a Licensed General Manager to lead a service-driven team and drive profitability while ensuring a simple, human, and bold patient journey from doctor appointment to eyewear pickup. The GM will manage operations, engage with doctors, and coach staff to deliver outstanding customer care in a fast-paced optical retail setting.

The role requires a minimum of a high school diploma or GED (Bachelor’s preferred), 3+ years in related roles, and a current state optician license.

Qualifications

• HS Diploma or GED required; Bachelor’s degree preferred.
• Three (3) or more years of related experience required.
• Optical management experience preferred.
• Licensed GMs must have a current State Opticians License.

Responsabilités

• Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals.
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience.
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services.
• Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Remove obstacles and find resolution in the patient/customer experience when needed.
• Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals.

Connaissances

Leadership

Customer service

Communication

Formation

HS Diploma or GED

Bachelor’s degree

Description du poste

Visionworks is seeking a Licensed General Manager to lead a service-driven team and drive profitability while ensuring a simple, human, and bold patient journey from doctor appointment to eyewear pickup. The GM will manage operations, engage with doctors, and coach staff to deliver outstanding customer care in a fast-paced optical retail setting.

The role requires a minimum of a high school diploma or GED (Bachelor’s preferred), 3+ years in related roles, and a current state optician license.