Vision Care Retail GM: Lead People & Profit

Visionworks of America; Upper Providence (Delaware County); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

Vision Coverage)

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks of America is seeking a General Manager to lead a store’s profitability and customer experience. This role drives a service-driven team from doctor appointments to eyewear pickup, ensuring a simple, human journey for every patient.

The GM will hire, coach, and develop staff, manage traffic, and partner with doctors to align business needs with patient care, while maintaining focus on financial goals and outcomes.

Qualifications

• HS Diploma or GED required; Bachelor’s degree preferred.
• Three (3) or more years of related experience required.
• Optical management experience preferred.
• Licensed GMs must have a current State Opticians License.

Responsibilities

• Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services
• Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Remove obstacles and find resolution in the patient/customer experience when needed
• Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals

Skills

Store management

Customer service

Team leadership

Budgeting

Education

HS Diploma or GED

Bachelor’s degree preferred

Job description

Visionworks of America is seeking a General Manager to lead a store’s profitability and customer experience. This role drives a service-driven team from doctor appointments to eyewear pickup, ensuring a simple, human journey for every patient.

The GM will hire, coach, and develop staff, manage traffic, and partner with doctors to align business needs with patient care, while maintaining focus on financial goals and outcomes.