Licensed Optical GM — Growth & Service Leader

Visionworks of America, Inc.; Florida; On-site; USD 59,000 - 75,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks of America, Inc. is seeking a Licensed General Manager to lead store profitability and a service-driven team, ensuring a simple, human and bold patient journey from appointment to eyewear pickup.

The GM will manage profitability, collaborate with the doctor on business needs, plan daily operations, and develop staff to deliver an exceptional patient and customer experience.

Qualifications

• Three or more years of related experience required.
• Optical management experience preferred.
• Licensed GM must have a current State Opticians License.

Responsibilities

• Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services
• Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Remove obstacles and find resolution in the patient/customer experience when needed
• Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals

Skills

Customer service

Leadership

Team management

Sales/profitability

Education

HS Diploma or GED

Bachelor’s degree preferred

Tools

State Optician License

Job description

Visionworks of America, Inc. is seeking a Licensed General Manager to lead store profitability and a service-driven team, ensuring a simple, human and bold patient journey from appointment to eyewear pickup.

The GM will manage profitability, collaborate with the doctor on business needs, plan daily operations, and develop staff to deliver an exceptional patient and customer experience.