Vision Care Retail Assistant Manager

EssilorLuxottica; Harlingen (TX); On-site; USD 39,000 - 60,000; Full time

Benefits offered by this job

Competitive bonus/commission

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters, part of EssilorLuxottica, is seeking an Assistant Manager to lead operations and act as a store owner in the absence of the Store Manager. You will drive sales, supervise staff, and maintain compliance with policies while ensuring a superior patient and customer experience.

You will partner with the Store Manager to coach the team, implement visual standards, and foster relationships with doctors and the community.

Qualifications

• High School graduate or equivalent.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Must have a strong command of the English language for all written correspondence & oral communication.
• Strong communicator & listener.
• Demonstrated high-level of selling skills.
• Proven ability to problem solve.
• College degree or equivalent (preferred).
• Leadership experience in retail & customer service (preferred).
• Knowledge of optics and store merchandise (preferred).
• State licensure / ABO certification (if applicable, preferred).
• Brand Final Inspector Certification (preferred).
• Brand Quality, Fitting & Adjusting Program (preferred).

Responsibilities

• Delivers quality & improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan, Conversion & Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth & Retention Goals, Net Promoter Score.
• Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors.
• Supports store business plans to maximize sales & profit.
• Partner with store manager to lead & develop team.
• Delivers clear, constructive, timely feedback & partners with Store Manager on development.
• Executes visual directives & maintains store appearance.
• Maintains positive working relationship with doctors.
• Promotes team compliance to all policies.
• Performs administrative duties.
• Works a flexible schedule, including nights & weekends.

Skills

Strong communicator

Problem solving

Customer service

Leadership

English proficiency

Selling skills

Team development

Adaptability

Education

High School diploma or equivalent

College degree or equivalent

State licensure / ABO certification

Job description

LensCrafters, part of EssilorLuxottica, is seeking an Assistant Manager to lead operations and act as a store owner in the absence of the Store Manager. You will drive sales, supervise staff, and maintain compliance with policies while ensuring a superior patient and customer experience.

You will partner with the Store Manager to coach the team, implement visual standards, and foster relationships with doctors and the community.