Patient Care Coordinator, Basden Eye Care

Luxottica; Auburn (AL); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Bonus/Commission plan

Job summary

Luxottica’s Basden Eye Care is seeking a Patient Care Coordinator to ensure exceptional patient experiences at the front desk and through seamless clinical coordination. The role supports doctors, visitors, and patients, schedules appointments, processes payments, and safeguards patient confidentiality under HIPAA while contributing to a welcoming vision care environment.

Weekend and evening shifts may be required to meet business needs, and strong communication helps coordinate care across

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.
• Experience in healthcare.
• Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications.
• Basic knowledge of services, products, vision insurance plans/coverage and office operations.
• Strong interpersonal skills.

Responsibilities

• Greets patients and handles front desk intake.
• Answers calls promptly in a friendly manner and schedules appointments.
• Manages patient flow to optimize provider time and room utilization.
• Notifies doctors of arrivals, delays, and reminders for confirmations/pickups.
• Processes payments and assists with third-party claims.
• Maintains inventory and coordinates supplies with Practice Manager.
• Protects patient confidentiality per HIPAA.
• Adheres to attendance, dress code, and company policies.
• Works weekends/evenings as needed.

Skills

Customer Service

Communication Skills

Problem Solving

Healthcare Experience

POS Systems Familiarity

Interpersonal Skills

Education

High School Diploma or equivalent

Tools

POS Systems

Patient Records Software

Job description

Patient Care Coordinator, Basden Eye Care

TeamVisionhas provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.

Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.

Our Practice is a part of TeamVision, a Management Service Organization withinEssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.

JOB DESCRIPTION

GENERAL FUNCTION

This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES & RESPONSIBILITIES

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Minimum of one year strong customer service skills (internal/ external)
• Strong communicator and listener
• Problem solving ability

PREFERRED QUALIFICATIONS

• Experience in healthcare
• Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
• Basic knowledge of services, products, vision insurance plans/coverage and office operations
• Strong interpersonal skills

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Auburn
Nearest Secondary Market: Opelika
Job Segment: Patient Care, Ophthalmic, Optometry, Nursing, Medical, Healthcare