Vision Care Patient Advocate | Insurance & Scheduling

Vance Thompson Vision Clinic Prof L; West Fargo (ND); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Shoe allowance

401k with company contributions

Education Allowance

Wellness Program + Lifestyle Spending

Equal opportunity employer

Job summary

Vance Thompson Vision is seeking a Patient Advocate to join our Fargo clinic. You will verify insurance coverage, prepare surgery schedules, and communicate financial responsibilities to patients. You’ll handle verification forms, referrals, and preoperative documentation while providing exceptional patient service.

Ideal candidates are detail-oriented self-starters with strong communication skills and a problem-solving mindset, committed to patient care and team success.

Qualifications

• Excellent communication with patients and teammates.
• Detail-oriented approach to verify insurance and schedules.
• Ability to work independently and solve problems proactively.

Responsibilities

• Verify insurance coverage prior to patient arrival and determine in-network status.
• Complete insurance verification forms with benefit details (deductible, co-pay, coinsurance).
• Prepare surgery schedules and postoperative appointments.
• Provide estimates to patients on financial responsibility.
• Create daily reports confirming network status and obtain referrals/pre-authorizations.
• Answer patient calls promptly and address concerns.
• Collect and share insurance information and fee schedules.
• Maintain, retrieve, and distribute medical records as needed.
• Ensure all preoperative testing and documentation is completed.
• Process Mission Vision and patient assistance program applications.

Skills

Communication

Detail-oriented

Self-starter

Problem solving

Education

High school diploma or equivalent

Job description

Vance Thompson Vision is seeking a Patient Advocate to join our Fargo clinic. You will verify insurance coverage, prepare surgery schedules, and communicate financial responsibilities to patients. You’ll handle verification forms, referrals, and preoperative documentation while providing exceptional patient service.

Ideal candidates are detail-oriented self-starters with strong communication skills and a problem-solving mindset, committed to patient care and team success.