Retina Patient Advocate: Care & Insurance Navigator

Vance Thompson Vision; Sioux Falls (SD); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Retirement savings contributions

Shoe allowance for staff

Job summary

Vance Thompson Vision in Sioux Falls, SD, is seeking a Patient Advocate to join our Retina team. You will verify insurance, schedule procedures, and serve as a key liaison between patients and the clinic.

We value detail orientation, clear communication, and a proactive approach. Our benefits include medical, dental, vision insurance, PTO, retirement contributions, and an employee shoe allowance.

Qualifications

• Detail-oriented and accurate in handling insurance data.
• Strong communication with patients and team members.
• Self-motivated, proactive, and able to manage multiple tasks.
• Effective problem solving in a fast-paced medical office.

Responsibilities

• Verify insurance coverage before patient arrival and determine in/out-of-network status.
• Complete verification forms with deductible, co-pay and coinsurance details.
• Prepare surgery schedules and post-operative appointments.
• Provide patients with estimates of financial responsibility.
• Create daily reports confirming in-network status and referrals.
• Answer patient calls promptly and address concerns.
• Obtain accurate insurance information and distribute fee schedules.
• Prepare and manage medical records as needed.
• Ensure preoperative testing and documentation are complete.
• Process Mission Vision and patient assistance applications.

Skills

Detail-oriented

Exceptional communicator

Self-starter

Problem solver

Education

High school diploma or equivalent

Job description

Vance Thompson Vision in Sioux Falls, SD, is seeking a Patient Advocate to join our Retina team. You will verify insurance, schedule procedures, and serve as a key liaison between patients and the clinic.

We value detail orientation, clear communication, and a proactive approach. Our benefits include medical, dental, vision insurance, PTO, retirement contributions, and an employee shoe allowance.