PATIENT ADVOCATE

Vance Thompson Vision Clinic Prof L; West Fargo (ND); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Shoe allowance

401k with company contributions

Education Allowance

Wellness Program + Lifestyle Spending

Equal opportunity employer

Job summary

Vance Thompson Vision is seeking a Patient Advocate to join our Fargo clinic. You will verify insurance coverage, prepare surgery schedules, and communicate financial responsibilities to patients. You’ll handle verification forms, referrals, and preoperative documentation while providing exceptional patient service.

Ideal candidates are detail-oriented self-starters with strong communication skills and a problem-solving mindset, committed to patient care and team success.

Qualifications

• Excellent communication with patients and teammates.
• Detail-oriented approach to verify insurance and schedules.
• Ability to work independently and solve problems proactively.

Responsibilities

• Verify insurance coverage prior to patient arrival and determine in-network status.
• Complete insurance verification forms with benefit details (deductible, co-pay, coinsurance).
• Prepare surgery schedules and postoperative appointments.
• Provide estimates to patients on financial responsibility.
• Create daily reports confirming network status and obtain referrals/pre-authorizations.
• Answer patient calls promptly and address concerns.
• Collect and share insurance information and fee schedules.
• Maintain, retrieve, and distribute medical records as needed.
• Ensure all preoperative testing and documentation is completed.
• Process Mission Vision and patient assistance program applications.

Skills

Communication

Detail-oriented

Self-starter

Problem solving

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Fargo Clinic - West Fargo, ND 58078, Why VTV:

At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world-class culture while making a meaningful impact.

Our core values that provide our foundation:

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
• Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

Job Opportunity:

We are growing, and we are looking for a Patient Advocate to join our team!

You Are:

• Ready to live out our core values in patient and team member interactions
• Detail-oriented
• An exceptional communicator
• Highly motivated and a self-starter
• An effective problem solver

You Will Make an Impact By:

• Verifying insurance coverage prior to patient arrival for evaluation and determining if the clinic or surgery center are in or out of network for patients.
• Completing insurance verification forms with correct benefit information, including deductible, co-pay and/or coinsurance.
• Preparing surgery schedules and scheduling post-operative appointments for patients.
• Providing estimates to patients on financial responsibility.
• Creating daily reports of evaluations to verify insurance is within network and obtaining referrals and prior authorizations from policies that require it.
• Answering patient phone calls promptly and addressing patient concerns.
• Obtaining proper insurance information and providing fee schedules and insurance information to patients.
• Preparing, maintaining, retrieving, and distributing medical records as needed.
• Ensuring all preoperative testing and documentation is completed prior to procedure.
• Processing Mission Vision and patient assistant program applications for patients.

You Have:

• A high school diploma or equivalent
• Previous experience in a medical office setting preferred

Investments in YOU:

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• $150 shoe allowance for full-time staff
• 401k with company contributions
• Education Allowance
• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.