Patient Advocate, Retina

Vance Thompson Vision Clinic Prof L; Sioux Falls (SD); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Contributions

Life Insurance

Disability Insurance

Shoe Allowance

Education Allowance

Wellness Program

Job summary

Vance Thompson Vision Clinic Prof L is seeking a Patient Advocate to support the Retina team in Sioux Falls, SD. You will verify insurances, prepare surgical schedules, and communicate financial responsibilities to patients, while ensuring all preoperative documentation is complete and accurate.

The role emphasizes strong communication, detail orientation, and proactive problem solving within a medical office setting.

Qualifications

• High school diploma or equivalent.
• Prior experience in a medical office is preferred.
• Strong communication and attention to detail required.

Responsibilities

• Verify insurance coverage and network status before evaluation.
• Complete insurance verification forms with benefits details.
• Prepare surgery schedules and post‑operative appointments.
• Provide cost estimates and inform patients of financial responsibility.
• Create daily evaluations reports and obtain referrals/authorizations.
• Answer patient calls and address concerns promptly.
• Collect and share insurance information and fee schedules with patients.
• Maintain and retrieve medical records; ensure preoperative testing is complete.

Skills

Communication

Detail‑oriented

Problem solving

Medical office experience

Education

High School Diploma

Tools

Scheduling software

Insurance verification tools

Job description

Job Details: Job Location: Sioux Falls Clinic - Sioux Falls, SD 57108, Why VTV:

At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world‑class culture while making a meaningful impact.

Our core values that provide our foundation:

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
• Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

Job Opportunity:

We are growing and we are looking for a Patient Advocate to join our Retina team!

You Are:

• Ready to live out our core values in patient and team member interactions
• Detail-oriented
• An exceptional communicator
• Highly motivated and a self-starter
• An effective problem solver

You Will Make an Impact By:

• Verifying insurance coverage prior to patient arrival for evaluation and determining if the clinic or surgery center are in or out of network for patients.
• Completing insurance verification forms with correct benefit information, including deductible, co-pay and/or coinsurance.
• Preparing surgery schedules and scheduling post-operative appointments for patients.
• Providing estimates to patients on financial responsibility.
• Creating daily reports of evaluations to verify insurance is within network and obtaining referrals and prior authorizations from policies that require it.
• Answering patient phone calls promptly and addressing patient concerns.
• Obtaining proper insurance information and providing fee schedules and insurance information to patients.
• Preparing, maintaining, retrieving, and distributing medical records as needed.
• Ensuring all preoperative testing and documentation is completed prior to procedure.
• Processing Mission Vision and patient assistant program applications for patients.

You Have:

• A high school diploma or equivalent
• Previous experience in a medical office setting preferred

Investments in YOU:

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• Medical, dental and vision insurance
• Employer paid benefits: paid time off, retirement savings contributions, life insurance and disability insurance
• A variety of voluntary benefits for you and your family
• Shoe allowance for full time staff
• Education Allowance
• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.