Vision Care Front Desk Specialist (Patient Concierge)

Vision Innovation Partners; Hagerstown (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

Vision Innovation Partners is seeking a personable and energetic Patient Care Associate to join our team in Maryland. The role focuses on front desk duties, greeting patients, check-in/check-out, scheduling, and general administrative tasks in a healthcare environment.

Responsibilities include professional patient interactions, maintaining accurate records, coordinating with providers, and ensuring smooth daily operations.

Qualifications

• High School diploma or GED required.
• Detail-oriented with multitasking ability.
• Exceptional customer service and communication skills.
• Fast-paced environment adaptability.
• MS Office proficiency; EMR knowledge a plus.
• Healthcare experience preferred but not required; training available.
• Bilingual English/Spanish a plus.

Responsibilities

• Greeting patients professionally in person and by phone.
• Answering questions or referring issues appropriately.
• Optimize provider schedules and patient satisfaction with efficient scheduling.
• Notify providers of patient arrivals.
• Provide excellent customer service.
• Retrieve and update patient records to ensure information availability.
• Assist with billing by verifying records and supporting third‑party claims.

Skills

Detail-Oriented

Customer Service

Multitasking

Communication Skills

MS Office

EMR Knowledge

Bilingual EN/ES (a plus)

Healthcare Experience (preferred)

Education

High School Diploma or GED

Tools

Electronic Medical Records Software

Job description

Vision Innovation Partners is seeking a personable and energetic Patient Care Associate to join our team in Maryland. The role focuses on front desk duties, greeting patients, check-in/check-out, scheduling, and general administrative tasks in a healthcare environment.

Responsibilities include professional patient interactions, maintaining accurate records, coordinating with providers, and ensuring smooth daily operations.