Patient Care & Front Desk Specialist

NORTHEASTERN EYE INSTITUTE; Scranton (Lackawanna County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners is seeking a personable, energetic Patient Care Associate to manage front desk duties, greet patients, check-in/out, and handle scheduling and administrative tasks.

The role emphasizes exceptional customer service, strong communication, and proficiency with MS Office and EMR systems; bilingual English/Spanish is a plus. Training is available for those new to healthcare.

Qualifications

• High School diploma or GED required.
• Detail-oriented with ability to multitask.
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Excellent communication skills, both oral and written.
• Basic MS Office knowledge.
• Knowledge of electronic medical records software is a plus.
• Healthcare experience is preferred but not required; training provided.

Responsibilities

• Greet patients professionally in person and on the phone.
• Answer questions or refer as needed.
• Optimize provider schedules and patient satisfaction via efficient scheduling.
• Notify providers of patient arrivals.
• Reassure patients and answer questions.
• Update and retrieve patient records as needed.
• Verify financial records and collect patient charges while filing third-party claims.
• Maintain office inventory and equipment.
• Provide excellent customer service.
• Occasional travel to other locations for coverage.

Skills

Customer service

Multitasking

Communication

Organization

Bilingual English/Spanish

Education

High School diploma or GED

Tools

MS Office

EMR software

Job description

Vision Innovation Partners is seeking a personable, energetic Patient Care Associate to manage front desk duties, greet patients, check-in/out, and handle scheduling and administrative tasks.

The role emphasizes exceptional customer service, strong communication, and proficiency with MS Office and EMR systems; bilingual English/Spanish is a plus. Training is available for those new to healthcare.