Vision Care Front Desk Specialist

Icarespecialists; Scranton (Lackawanna County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners is seeking a personable Patient Care Associate to manage front desk responsibilities, greet patients, check-in/out, and handle scheduling and administrative tasks. The role emphasizes delivering friendly, efficient service and smooth patient flow within a fast-paced healthcare setting.

Ideal candidates bring strong communication, multitasking, and customer service skills. Prior healthcare experience is welcome, and bilingual English/Spanish abilities are a plus;

Qualifications

• High School diploma or GED required.
• Detail-oriented with multitasking ability.
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Excellent oral and written communication.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Greeting patients professionally, both in person and on the phone.
• Quickly answering or properly referring questions and issues.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Notifying providers of patient arrivals.
• Comforting patients by anticipating anxieties and effectively answering questions.
• Ensuring availability of treatment information by retrieving and updating patient records.
• Verifying financial records and collecting patient charges while filing and expediting third-party claims.
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
• Provide excellent customer service.
• Travel to other locations for coverage, as needed.

Skills

Customer service

Communication

Multitasking

Healthcare knowledge

Bilingual EN/ES

Education

High School diploma or GED

Tools

MS Office

EMR software

Job description

Vision Innovation Partners is seeking a personable Patient Care Associate to manage front desk responsibilities, greet patients, check-in/out, and handle scheduling and administrative tasks. The role emphasizes delivering friendly, efficient service and smooth patient flow within a fast-paced healthcare setting.

Ideal candidates bring strong communication, multitasking, and customer service skills. Prior healthcare experience is welcome, and bilingual English/Spanish abilities are a plus;