Patient Care Associate

Icarespecialists; Kingston (Luzerne County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

401(k)

Eye care discounts

Education allowance

Career growth

PTO & holidays

Job summary

Vision Innovation Partners in Kingston, PA is seeking a personable Patient Care Associate to join our front desk team. You will greet patients, check-in and check-out, schedule appointments, and handle daily administrative tasks to ensure a smooth patient experience.

The ideal candidate has strong customer service, clear communication, attention to detail, and the ability to multi-task in a fast-paced healthcare setting.

Qualifications

• High School diploma or GED required.
• Detail-oriented with ability to multitask.
• Exceptional customer service and communication skills.
• Experience with MS Office and familiarity with electronic medical records is a plus.
• Healthcare experience preferred but training provided.

Responsibilities

• Greet patients professionally in person and on the phone.
• Check-in, check-out and schedule appointments.
• Refer questions and issues appropriately to providers.
• Notify providers of patient arrivals and manage patient flow.
• Maintain patient records and ensure accurate information.
• Assist with billing and collecting patient charges as needed.
• Maintain office inventory and equipment.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professionalism

Education

High School diploma or GED

Tools

MS Office

Electronic medical records

Job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Provide excellent customer service

Qualifications

What You Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.