Patient Care Coordinator - Front Desk & Scheduling

Icarespecialists; Hagerstown (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners is seeking a personable, energetic Patient Care Associate to manage front desk operations, greet patients, check-in/out, and handle scheduling. The role includes interacting with patients, supporting providers, and performing administrative tasks with a focus on service excellence.

The position offers a competitive hourly rate of $18–$20, with benefits including medical coverage and PTO. Training is provided, and bilingual English/Spanish is a plus for this role.

Qualifications

• High School diploma or GED equivalent is required.
• Detail-oriented with ability to multitask.
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Greeting patients professionally, both in person and on the phone.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Notifying providers of patient arrivals.
• Maintaining and updating patient records to ensure treatment information is available.
• Verifying financial records and collecting patient charges while expediting third-party claims.
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.

Job description

Vision Innovation Partners is seeking a personable, energetic Patient Care Associate to manage front desk operations, greet patients, check-in/out, and handle scheduling. The role includes interacting with patients, supporting providers, and performing administrative tasks with a focus on service excellence.

The position offers a competitive hourly rate of $18–$20, with benefits including medical coverage and PTO. Training is provided, and bilingual English/Spanish is a plus for this role.