Patient Care Associate

Vision Innovation Partners; Kingston (Luzerne County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners is seeking a personable and energetic Patient Care Associate to join our team. You will manage the Front Desk, greet patients, check-in/out, schedule appointments, and handle administrative duties to support smooth patient flow.

The role requires excellent communication, multitasking, and a commitment to outstanding patient service. Healthcare experience is a plus, with training provided as needed. Bilingual English/Spanish is a plus.

Qualifications

• High School diploma or GED required.
• Detail-oriented with ability to multitask.
• Exceptional customer service and communication skills.
• Experience with MS Office is a plus.
• Experience with electronic medical records software is a plus.
• Healthcare experience preferred but training provided.

Responsibilities

• Greet patients in person and on the phone.
• Assist with check-in/check-out, scheduling and front-desk tasks.
• Coordinate provider schedules and patient satisfaction.
• Notify providers of patient arrivals.
• Update and retrieve patient records as needed.
• Assist with billing, charges and third-party claims.
• Maintain office inventory and equipment.

Skills

Detail-oriented

Multitasking

Exceptional customer service

Communication skills

Bilingual English/Spanish

Healthcare experience

Ability to work in a fast-paced環境

Education

High School diploma or GED

Tools

Electronic Medical Records software

MS Office

Job description

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service

Qualifications

What You Will Bring

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.