Vision Care Front Desk Specialist

MyEyeDr; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses and commissions

Medical & dental coverage

Vision coverage

401K with company match

PTO from day one

Job summary

MyEyeDr is seeking a Patient Service Coordinator in Greensboro, NC to manage front desk check-in/out, coordinate appointments, and verify insurance options. Training will be provided, and you will learn about vision care while delivering a best-in-class patient experience.

You will work with doctors and staff, handle multiple phone lines, greet patients, and support office operations. Weekend and evening shifts may be required; friendly, organized, and patient-focused teammates thrive here.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Phone multitasking

Computer literacy

Tools

EHR systems

MS Office

Job description

MyEyeDr is seeking a Patient Service Coordinator in Greensboro, NC to manage front desk check-in/out, coordinate appointments, and verify insurance options. Training will be provided, and you will learn about vision care while delivering a best-in-class patient experience.

You will work with doctors and staff, handle multiple phone lines, greet patients, and support office operations. Weekend and evening shifts may be required; friendly, organized, and patient-focused teammates thrive here.