Vision Care Experience Specialist

EssilorLuxottica; Hayward (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Employee discounts

Job summary

LensCrafters in Hayward, CA invites an EyeCare Advisor to deliver the LensCrafters Experience, greeting customers and guiding them through paperwork, tests, products and services with attention to detail. You’ll coordinate with Opticians and Doctors to ensure flawless patient flow and satisfaction.

In this role you’ll perform pre-exam testing, coach patients on contact lens care, maintain HIPAA records, and handle frame/lens selection, payments, and store promotions with care and professionalism.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system inputting customer/patient and prescription information with accuracy.
• Accurately operates the POS system, collecting payments following security procedures.
• Explains to customers "One Hour" processing and delivery times.
• Maintains visual displays according to guidelines.
• Maintains safe working environment for all associates/patients.
• Responds to changes in store promotions with staff communications and materials.

Skills

Strong customer service

Strong communicator

Sales skills

Cash register familiarity

Basic math skills

Organization skills

Knowledge of fashion trends

Education

High School diploma or equivalent

Job description

LensCrafters in Hayward, CA invites an EyeCare Advisor to deliver the LensCrafters Experience, greeting customers and guiding them through paperwork, tests, products and services with attention to detail. You’ll coordinate with Opticians and Doctors to ensure flawless patient flow and satisfaction.

In this role you’ll perform pre-exam testing, coach patients on contact lens care, maintain HIPAA records, and handle frame/lens selection, payments, and store promotions with care and professionalism.