Vision Care Experience Specialist

LensCrafters; Dubuque (IA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters is seeking an EyeCare Advisor in Iowa to deliver the LensCrafters Experience, greet customers, explain products and services, and support both optical and retail functions with accuracy and courtesy.

You will process prescriptions, assist patients with contact lens care, and maintain organized records in a HIPAA-compliant environment, ensuring timely delivery and exceptional service.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills expected.
• Familiarity with cash handling and basic math helpful.

Responsibilities

• Greet customers promptly and assist with frame and lens selections.
• Explain paperwork, tests, products and services to patients.
• Maintain accurate patient records and HIPAA compliance.
• Operate the POS system and handle payments securely.
• Assist in scheduling and patient flow to support care delivery.

Skills

Customer service

Communication

Sales

Organization

Education

High school diploma

Tools

Cash register

POS system

Computers

Job description

LensCrafters is seeking an EyeCare Advisor in Iowa to deliver the LensCrafters Experience, greet customers, explain products and services, and support both optical and retail functions with accuracy and courtesy.

You will process prescriptions, assist patients with contact lens care, and maintain organized records in a HIPAA-compliant environment, ensuring timely delivery and exceptional service.