Vision Care Experience Coordinator

Visionworks of America; Elizabethtown (KY); On-site; USD 1,722,000 - 1,929,000; Full time

Benefits offered by this job

Vision coverage

Paid parental leave

Bereavement leave

401(k) savings plan

Paid time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking an OD Coordinator in Kentucky to be the face of our Exam Practice, guiding patients from check-in to the sales floor. This role trains and schedules OD Technicians and supports eye health knowledge, preliminary testing, and our products and services.

You'll maintain patient records, introduce patients to the OD, coordinate daily schedules, manage exam lane operations, and help with revenue and deposits.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and educate/recommend products and services that meet their eye care needs.
• Executeday-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Excellent communication

Sales orientation

Education

HS diploma or GED

Job description

Visionworks is seeking an OD Coordinator in Kentucky to be the face of our Exam Practice, guiding patients from check-in to the sales floor. This role trains and schedules OD Technicians and supports eye health knowledge, preliminary testing, and our products and services.

You'll maintain patient records, introduce patients to the OD, coordinate daily schedules, manage exam lane operations, and help with revenue and deposits.