Vision Care Experience Coordinator

Visionworks of America, Inc.; Middletown (KY); On-site; USD 35,817,600 - 40,115,712; Full time

Benefits offered by this job

Vision coverage

401(k) plan

Paid Time off

Milestone awards

Medical, Dental for Full Timers

Job summary

Visionworks Middletown, KY is seeking an OD Coordinator who will be the face of our Exam Practice, guiding patients through eye exams and related services with a friendly, human approach.

You will assist with training and scheduling of OD Techs, maintain accurate patient records, and help transition patients from exam to sales while supporting daily store operations. HS diploma required; customer experience preferred.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Eye health knowledge

Communication

Education

HS diploma or GED

Job description

Visionworks Middletown, KY is seeking an OD Coordinator who will be the face of our Exam Practice, guiding patients through eye exams and related services with a friendly, human approach.

You will assist with training and scheduling of OD Techs, maintain accurate patient records, and help transition patients from exam to sales while supporting daily store operations. HS diploma required; customer experience preferred.