Vision Care Advisor — Create Exceptional Eyewear Experiences

Luxottica; Pasadena (MD); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Job summary

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will ensure patients receive the highest quality Optometric care and help achieve store KPIs by integrating the Brand Story with the patient experience and linking doctor and retail functions.

Responsibilities include greeting customers promptly, explaining paperwork and tests, reviewing prescriptions, handling patient records per HIPAA, taking lens orders, processing shipments, and operating the POS with

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Strong communicator and listener
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Sales skills
• Strong basic math skills
• Knowledge of office and store merchandise

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.

Skills

Customer service

Communication

Sales skills

Cash handling

Math

Problem solving

Education

High School graduate or equivalent

Job description

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will ensure patients receive the highest quality Optometric care and help achieve store KPIs by integrating the Brand Story with the patient experience and linking doctor and retail functions.

Responsibilities include greeting customers promptly, explaining paperwork and tests, reviewing prescriptions, handling patient records per HIPAA, taking lens orders, processing shipments, and operating the POS with