Vision Care Concierge & Patient Experience Lead

VisionWorks; National Harbor (MD); On-site; USD 21,000 - 24,000; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a friendly Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice. This part-time role focuses on eye health knowledge, preliminary testing, and guiding patients through the Visionworks journey with a human and bold approach.

You will handle patient records, introduce patients to the OD, assist with transitions to sales, and support store operations to keep the exam lane running smoothly.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Phone support

Education

HS diploma or GED

Job description

Visionworks is seeking a friendly Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice. This part-time role focuses on eye health knowledge, preliminary testing, and guiding patients through the Visionworks journey with a human and bold approach.

You will handle patient records, introduce patients to the OD, assist with transitions to sales, and support store operations to keep the exam lane running smoothly.