Vision Care Clinical Specialist & Patient Experience Lead

Visionworks of America, Inc.; Bound Brook (NJ); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical & Dental for Full Timers

Job summary

Visionworks of America, Inc. is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice, guiding patients through preliminary testing and eye care decisions with a friendly, human, and bold approach.

You will handle patient records, coordinate with optometrists, and support store operations to ensure a smooth patient journey from check-in to exam and product recommendations. This role emphasizes patient experience, eye health knowledge, and team collaboration.

Qualifications

• Customer or patient experience preferred.
• HS diploma, GED or equivalent.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Interpersonal skills

Eye health knowledge

Education

HS diploma/GED or equivalent

Tools

Patient records software

Job description

Visionworks of America, Inc. is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice, guiding patients through preliminary testing and eye care decisions with a friendly, human, and bold approach.

You will handle patient records, coordinate with optometrists, and support store operations to ensure a smooth patient journey from check-in to exam and product recommendations. This role emphasizes patient experience, eye health knowledge, and team collaboration.