Vision Care Clinical Specialist & Patient Experience Lead

Visionworks of America; Lanham (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice, guiding patients through preliminary testing, explaining eye health, and introducing our products and services with warmth.

You will maintain patient records, coordinate with the OD, help transition patients from the exam to the sales floor, and support store operations to ensure a smooth, human and bold patient experience.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Interpersonal skills

Education

HS diploma or GED

Job description

Visionworks is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice, guiding patients through preliminary testing, explaining eye health, and introducing our products and services with warmth.

You will maintain patient records, coordinate with the OD, help transition patients from the exam to the sales floor, and support store operations to ensure a smooth, human and bold patient experience.