Vision Care Concierge & Patient Experience Specialist

Visionworks of America; Jersey City (NJ); On-site; USD 25,000 - 37,000; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a Part Time Visionworks Clinical Specialist (CS)/Optometric Assistant to be the friendly face of our exam practice. You will support eye health testing, guide patients through the early steps of their vision care journey, and help transition them from the exam to product recommendations on the sales floor.

The role focuses on delivering a simple, human experience and requires knowledge of eye health, preliminary testing, and our services.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Communication

Education

HS diploma

GED

Job description

Visionworks is seeking a Part Time Visionworks Clinical Specialist (CS)/Optometric Assistant to be the friendly face of our exam practice. You will support eye health testing, guide patients through the early steps of their vision care journey, and help transition them from the exam to product recommendations on the sales floor.

The role focuses on delivering a simple, human experience and requires knowledge of eye health, preliminary testing, and our services.