Vision Care Concierge | Optometric Assistant

VisionWorks; Bryn Mawr (PA); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks is seeking a Clinical Specialist/Optometric Assistant to serve as the welcoming face of our exam practice, delivering a simple, human, and bold patient journey. You will handle preliminary testing and patient records, introduce patients to the OD, and help move them from exam to sales floor with essential information for product recommendations.

The role requires an eye for health, strong customer service skills, and comfort with daily operations in a fast-paced optical store.

Qualifications

• Customer or patient experience preferred.
• HS diploma, GED or equivalent required.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Education

HS diploma, GED or equivalent

Job description

Visionworks is seeking a Clinical Specialist/Optometric Assistant to serve as the welcoming face of our exam practice, delivering a simple, human, and bold patient journey. You will handle preliminary testing and patient records, introduce patients to the OD, and help move them from exam to sales floor with essential information for product recommendations.

The role requires an eye for health, strong customer service skills, and comfort with daily operations in a fast-paced optical store.