Vision Care Concierge: Frames & Lens Expert

LensCrafters; Downey (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Employee discounts

Health care

Retirement plan

Paid time off

Bonus potential

Job summary

The EyeCare Advisor at LensCrafters delivers the LensCrafters Experience by ensuring patients receive high-quality optometric care and flawless service. You will link the doctor and retail functions, greet customers promptly, explain tests and products, and help with frame and lens selections while maintaining patient records.

Responsibilities include operating the POS, handling payments securely, processing orders, and contributing to visual displays.

Qualifications

• High School graduate or equivalent.
• Strong customer service and communication skills.
• Knowledge of fashion trends and sales.
• Proficient with cash registers, computers, and calculators.
• Strong math and organizational abilities.

Responsibilities

• Greet customers promptly within 30 seconds.
• Explain paperwork, tests, products and services.
• Review prescriptions and patient information with care.
• Operate the POS system and handle payments securely.
• Maintain HIPAA-compliant patient records.
• Ensure store displays meet brand guidelines.

Skills

Customer service

Communication

Sales

Math skills

Cash register knowledge

Computer skills

Organization

Fashion trend knowledge

Problem solving

Education

High school diploma

Tools

POS system

Cash register

Computers

Job description

The EyeCare Advisor at LensCrafters delivers the LensCrafters Experience by ensuring patients receive high-quality optometric care and flawless service. You will link the doctor and retail functions, greet customers promptly, explain tests and products, and help with frame and lens selections while maintaining patient records.

Responsibilities include operating the POS, handling payments securely, processing orders, and contributing to visual displays.