Vision Care Concierge

LensCrafters; Murfreesboro (TN); On-site; USD 26,000 - 37,000; Full time

Job summary

LensCrafters in the United States seeks an EyeCare Advisor to deliver the LensCrafters Experience, ensuring top-level patient care and flawless execution of the store’s service behaviors. You will support both retail and optometric activities, linking the doctor and store teams for smooth patient journeys.

The role emphasizes strong customer service, schedule awareness, and accurate handling of prescriptions, billing, and product information. A friendly, knowledgeable approach is essential.

Qualifications

• High School diploma or equivalent.
• Strong customer service skills.
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers promptly and explains services.
• Assists customers in selecting frames and lenses.
• Handles patient records with HIPAA compliance.
• Operates the POS and processes payments.
• Supports pre-examination testing and coordination with the Optometrist.
• Maintains store appearance and responds to promotions.

Skills

Customer service

Communication

Listening

Math

Cash handling

Computer literacy

Organization

Sales

Fashion knowledge

Education

High School diploma or equivalent

Tools

POS system

Job description

LensCrafters in the United States seeks an EyeCare Advisor to deliver the LensCrafters Experience, ensuring top-level patient care and flawless execution of the store’s service behaviors. You will support both retail and optometric activities, linking the doctor and store teams for smooth patient journeys.

The role emphasizes strong customer service, schedule awareness, and accurate handling of prescriptions, billing, and product information. A friendly, knowledgeable approach is essential.