Vision Care Concierge & Frame Advisor

LensCrafters, Inc.; San Francisco (CA); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters, Inc. is seeking an EyeCare Advisor who will greet customers promptly, explain exams and products, and assist in selecting frames and lenses that fit vision, lifestyle, and budget. You will process payments, handle records securely, and keep the store looking its best.

The role emphasizes strong communication, sales ability, and excellent customer service in a fast-paced retail environment in California. Training is provided to uphold the LensCrafters Experience.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Assists customers in selecting frames and lenses suited to vision, lifestyle and budget.
• Maintains store appearance and visual displays in accordance with guidelines.
• Operates POS and processes payments with accuracy and security procedures.
• Handles and files patient records in accordance with HIPAA.
• Communicates promotions and store policies to customers.

Skills

Customer service

Communication

Sales

Cash handling

Attention to detail

Organization

Math skills

Education

High School diploma or equivalent

Tools

POS system

Job description

LensCrafters, Inc. is seeking an EyeCare Advisor who will greet customers promptly, explain exams and products, and assist in selecting frames and lenses that fit vision, lifestyle, and budget. You will process payments, handle records securely, and keep the store looking its best.

The role emphasizes strong communication, sales ability, and excellent customer service in a fast-paced retail environment in California. Training is provided to uphold the LensCrafters Experience.