Vision Care Concierge

Henry Ford Health; Sterling Heights (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Henry Ford Health OptimEyes is seeking an Optical Service Representative to welcome patients with warmth and professionalism, guiding them through visits and service options. You will manage multi-line phones, schedule appointments, record patient data in the EMR, handle cash and POS transactions, and assist with prescription fulfillment and insurance coordination in a fast-paced retail optical setting.

Evening and weekend hours are required, with opportunities to grow in a collaborative team

Qualifications

• High School Diploma or GED required.
• Basic math skills required.
• Previous retail, hospitality, or customer service experience required. Previous optical experience preferred.
• Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities.

Responsibilities

• Greet patients warmly and guide them through their visit.
• Manage multi-line phone system and schedule appointments.
• Enter prescriptions and coordinate with pharmacies for fulfillment.
• Process transactions using the HFO POS system; maintain accuracy of cash drawer.
• Coordinate with insurance to maximize patient benefits and understand eligibility requirements.
• Collaborate with all departments to ensure comprehensive patient services.
• Maintain accurate electronic medical records and ensure smooth patient experiences.

Skills

Customer service

Phone etiquette

Organization

Eye care knowledge

Education

High School Diploma or GED

Tools

HFO POS system

Medicare/Medicaid knowledge

Job description

Henry Ford Health OptimEyes is seeking an Optical Service Representative to welcome patients with warmth and professionalism, guiding them through visits and service options. You will manage multi-line phones, schedule appointments, record patient data in the EMR, handle cash and POS transactions, and assist with prescription fulfillment and insurance coordination in a fast-paced retail optical setting.

Evening and weekend hours are required, with opportunities to grow in a collaborative team