Optical Services Coordinator - Patient Experience

Henry-Ford-Health-2; Royal Oak (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Henry Ford Health is seeking a Patient Services Representative for the OptimEyes division in Detroit. You will be the first point of contact for patients, handling inquiries, processing transactions, and coordinating services to ensure a smooth patient experience.

This role emphasizes warm welcomes, accurate POS entries, and collaboration with multiple departments to resolve issues and support every patient journey.

Qualifications

• High School Diploma or GED.
• Basic math skills.
• Previous retail, hospitality, or customer service experience.
• Ability to demonstrate effective organization skills and prioritize multiple tasks.
• Completion of all training courses as directed by Henry Ford OptimEyes.

Responsibilities

• Greet and direct patients in a friendly, professional, and efficient manner.
• Investigate and resolve patient inquiries concerning merchandise, services, and billing, both in person and over the phone.
• Accurately complete and record sales transactions in the HFO Point of Sale (POS) system.
• Collaborate closely with all HFO departments to coordinate patient services.

Skills

Customer service

Communication

Organization

Multi-tasking

Education

High School Diploma

Tools

POS system

Job description

Henry Ford Health is seeking a Patient Services Representative for the OptimEyes division in Detroit. You will be the first point of contact for patients, handling inquiries, processing transactions, and coordinating services to ensure a smooth patient experience.

This role emphasizes warm welcomes, accurate POS entries, and collaboration with multiple departments to resolve issues and support every patient journey.