Optical Service Rep

Henry-Ford-Health-2; Royal Oak (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Henry Ford Health is seeking a Patient Services Representative for the OptimEyes division in Detroit. You will be the first point of contact for patients, handling inquiries, processing transactions, and coordinating services to ensure a smooth patient experience.

This role emphasizes warm welcomes, accurate POS entries, and collaboration with multiple departments to resolve issues and support every patient journey.

Qualifications

• High School Diploma or GED.
• Basic math skills.
• Previous retail, hospitality, or customer service experience.
• Ability to demonstrate effective organization skills and prioritize multiple tasks.
• Completion of all training courses as directed by Henry Ford OptimEyes.

Responsibilities

• Greet and direct patients in a friendly, professional, and efficient manner.
• Investigate and resolve patient inquiries concerning merchandise, services, and billing, both in person and over the phone.
• Accurately complete and record sales transactions in the HFO Point of Sale (POS) system.
• Collaborate closely with all HFO departments to coordinate patient services.

Skills

Customer service

Communication

Organization

Multi-tasking

Education

High School Diploma

Tools

POS system

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Job Title

Optical Service Representative - Henry Ford OptimEyes

About the Department

Henry Ford OptimEyes, part of Henry Ford Health's Community Care Services, is dedicated to expanding access to essential health resources and services. Our team focuses on meeting patients where they are, providing care coordination, home health care, and hospice services. We are committed to making a meaningful impact across diverse populations, ensuring that every individual receives the support and care they need to thrive.

Role Overview

As a Patient Services Representative, you will be the first point of contact for our patients, ensuring they receive a warm welcome and professional assistance. You will play a crucial role in resolving inquiries, processing transactions, and coordinating services, contributing to a seamless and positive patient experience.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and direct patients in a friendly, professional, and efficient manner.
• Investigate and resolve patient inquiries concerning merchandise, services, and billing, both in person and over the phone.
• Accurately complete and record sales transactions in the HFO Point of Sale (POS) system.
• Collaborate closely with all HFO departments to coordinate patient services.

Qualifications

What You Will Need

Required Qualifications

• High School Diploma or GED.
• Basic math skills.
• Previous retail, hospitality, or customer service experience.
• Ability to demonstrate effective organization skills and prioritize multiple tasks.
• Completion of all training courses as directed by Henry Ford OptimEyes.

Preferred Qualifications

• Previous optical experience.

Additional Information

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and engage in mission-driven work. We provide ongoing learning opportunities to help you excel in your role and make a meaningful impact in healthcare.