Vision Care Experience Specialist

Visionworks of America; Miami (FL); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Vision Coverage

Paid Time off

Bereavement Leave

401 (k) Savings Plan

Paid Parental Leave

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America is seeking a friendly Clinical Specialist (CS)/Optometric Assistant to be the welcoming face of our Exam Practice. You will guide patients through the eye care journey with a caring, bold approach and help ensure their needs are met.

The role focuses on preliminary testing, patient records, and collaboration with the OD, while also supporting sales floor education and vitals to deliver a superior patient experience.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Communication

Phone etiquette

Education

HS diploma/GED

Job description

Visionworks of America is seeking a friendly Clinical Specialist (CS)/Optometric Assistant to be the welcoming face of our Exam Practice. You will guide patients through the eye care journey with a caring, bold approach and help ensure their needs are met.

The role focuses on preliminary testing, patient records, and collaboration with the OD, while also supporting sales floor education and vitals to deliver a superior patient experience.