Vision Care Clinical Specialist: Patient Experience Lead

Visionworks of America; Washington (Washington County); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America in the United States is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our exam practice. This role focuses on eye health knowledge, preliminary testing, and guiding patients through the Visionworks experience.

You will support the store’s exam lane, maintain patient records, introduce patients to the OD, and help educate on products and services to meet eye care needs. Strong customer service and organizational skills are valued.

Qualifications

• Related customer or patient experience preferred, but not necessary
• HS diploma, GED or equivalent related job experience

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store’s exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Education

HS diploma, GED or equivalent

Job description

Visionworks of America in the United States is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our exam practice. This role focuses on eye health knowledge, preliminary testing, and guiding patients through the Visionworks experience.

You will support the store’s exam lane, maintain patient records, introduce patients to the OD, and help educate on products and services to meet eye care needs. Strong customer service and organizational skills are valued.