Vision Care Specialist and Patient Experience Lead

Visionworks of America; Albuquerque (NM); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our exam practice. This role guides patients through the initial steps of their eye care journey, conducting preliminary testing and sharing important information with the OD and sales team.

You will handle patient records, transition care from doctor to floor, restock inventory, maintain equipment, answer phones, and help educate customers on products and services that meet their eye care needs.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Patient experience

Education

HS diploma/GED

Job description

Visionworks is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our exam practice. This role guides patients through the initial steps of their eye care journey, conducting preliminary testing and sharing important information with the OD and sales team.

You will handle patient records, transition care from doctor to floor, restock inventory, maintain equipment, answer phones, and help educate customers on products and services that meet their eye care needs.