Vision Care Assistant: Patient Experience Lead

Visionworks; Aurora (CO); Hybrid; USD 32,000 - 38,000; Full time

Benefits offered by this job

Vision coverage

Parental leave

Bereavement leave

401(k) plan

Paid time off

Anniversary awards

Medical & dental

Job summary

Visionworks is seeking a Clinical Specialist/Optometric Assistant to be the friendly face of our exam practice, guiding patients through the initial steps of their eye-care journey with warmth and expertise.

You will perform preliminary testing, keep patient records, assist with OD handoffs, and help the sales floor educate customers on eyewear and services. This role starts at a starting pay range and offers full-time benefits and growth opportunities.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and educate on products/services.
• Execute day-to-day operational activities to support the exam lane and patient experience, including restocking inventory, cleaning equipment, and answering phones.

Skills

Customer service

Phone etiquette

Education

HS diploma or GED

Job description

Visionworks is seeking a Clinical Specialist/Optometric Assistant to be the friendly face of our exam practice, guiding patients through the initial steps of their eye-care journey with warmth and expertise.

You will perform preliminary testing, keep patient records, assist with OD handoffs, and help the sales floor educate customers on eyewear and services. This role starts at a starting pay range and offers full-time benefits and growth opportunities.