Vision Care Experience Specialist

VisionWorks; Allentown (Lehigh County); On-site; USD 19,000 - 25,000; Full time

Job summary

Visionworks is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice, dedicated to guiding patients through initial eye health testing, optics, and managed vision care with a simple, human and bold approach. We are a team that values care, clarity and exceptional service, with opportunities for growth and a comprehensive benefits package.

The role includes maintaining patient records, introducing patients to the OD, transitioning from exam to sales floor,

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer experience

Eye health knowledge

Education

HS diploma/GED

Job description

Visionworks is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice, dedicated to guiding patients through initial eye health testing, optics, and managed vision care with a simple, human and bold approach. We are a team that values care, clarity and exceptional service, with opportunities for growth and a comprehensive benefits package.

The role includes maintaining patient records, introducing patients to the OD, transitioning from exam to sales floor,