Vision Care Advisor: Elevate the Patient Experience

Luxottica; Santa Monica (CA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is a part of EssilorLuxottica and seeks an EyeCare Advisor in Santa Monica to deliver a high-quality patient experience. You will blend retail service with optometric support to connect the doctor and store teams, ensuring accurate prescriptions, smooth scheduling, and patient satisfaction.

The role emphasizes customer engagement, product knowledge, and meticulous record-keeping in a fast-paced retail environment, with benefits and career growth opportunities available.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers within 30 seconds and provides friendly service.
• Explains papers, tests, products and services to patients.
• Reviews prescriptions and patient information for accuracy.
• Maintains HIPAA-compliant handling of patient records.
• Operates POS and processes payments with accuracy.
• Assists in frame and lens selection based on vision and lifestyle.
• Supports scheduling and clinic flow in coordination with staff.

Skills

Customer service

Fashion knowledge

Communication

Problem solving

Cash handling

Sales skills

Math skills

Merchandise knowledge

Education

High School graduate or equivalent

Job description

LensCrafters is a part of EssilorLuxottica and seeks an EyeCare Advisor in Santa Monica to deliver a high-quality patient experience. You will blend retail service with optometric support to connect the doctor and store teams, ensuring accurate prescriptions, smooth scheduling, and patient satisfaction.

The role emphasizes customer engagement, product knowledge, and meticulous record-keeping in a fast-paced retail environment, with benefits and career growth opportunities available.