EyeCare Advisor: Elevate Vision & Customer Experience

LensCrafters; Annapolis (MD); On-site; USD 26,000 - 37,000; Full time

Job summary

LensCrafters EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care and links the doctor and retail functions for seamless service.

We seek a team player with strong customer service, attention to detail, and the ability to explain treatments and products clearly. Join a busy store environment focused on patient satisfaction and eyewear expertise.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills.
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greet customers promptly and provide attentive service.
• Explain paperwork, tests, products and services.
• Review prescriptions and patient information with accuracy.
• Assist with lens/frame selections based on vision and lifestyle.
• Maintain store appearance and ensure HIPAA-compliant records.
• Operate POS system and handle payments securely.

Skills

Customer service

Fashion knowledge

Communication skills

Problem solving

Cash register proficiency

Organization

Sales skills

Math skills

Merchandise knowledge

Education

High School diploma or equivalent

Job description

LensCrafters EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care and links the doctor and retail functions for seamless service.

We seek a team player with strong customer service, attention to detail, and the ability to explain treatments and products clearly. Join a busy store environment focused on patient satisfaction and eyewear expertise.